Support
Hey, how can we help you?
Shipping
Yes, we ship all over the India. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
Mail Us At - Support@bearaudio.in
FAQ
Return And Refund Policies
You can always contact us for any return question at support@bearaudio.in.
Returns, Replacements, and Refunds
In the event that a product is damaged or any issues occur, you must contact us exclusively through email at support@bearaudio.in. Upon receiving your email, we will arrange for the return of the product. The product will undergo inspection by our tech team. If the product is deemed to be defective upon inspection, we will issue a replacement product. Replacement products will be sent to the original delivery address. Refunds are granted under specific circumstances. These circumstances include, but are not limited to, situations where we are out of stock and unable to provide a replacement product, or where there has been some form of technical glitch in the website, due to which you were delivered wrong item, or wrong amount was deducted. Refund requests must be submitted to support@bearaudio.in and will be evaluated on a case-by-case basis. If your refund is approved, it will be processed within a reasonable timeframe, and a credit will automatically be applied to your original method of payment. Refunds are not available for products that have been misused or damaged by the customer. You are responsible for ensuring that the returned product is securely packaged. We are not liable for products damaged or lost in return shipment. You will also be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bearaudio.in.
Privacy Policy
Last updated: [Date]
This Privacy Policy describes how BearAudio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bearaudio.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. [NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY’S AD SERVICES, SUCH AS SHOPIFY AUDIENCES] [For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
CategoryCategories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
[NOTE TO MERCHANT- INSERT THE FOLLOWING PARAGRAPH AND CHART IF USING SHOPIFY’S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED “SELLING” OR “SHARING” PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR “TARGETED ADVERTISING”]
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category of Personal InformationCategories of RecipientsIdentifiers such as basic contact details and certain order and account informationBusiness and marketing partnersCommercial information such as records of products or services purchased and shopping informationBusiness and marketing partnersInternet or other similar network activity, such as Usage DataBusiness and marketing partners
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
[NOTE TO MERCHANT: PLEASE CONSULT WITH LEGAL COUNSEL IF YOUR SITE IS CHILD FOCUSSED OR DIRECTED, AS MORE SPECIFIC DISCLOSURES MAY BE REQUIRED.]
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
[NOTE TO MERCHANT: IF USING SHOPIFY'S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED "SELLING" OR "SHARING" PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR "TARGETED ADVERTISING", INSERT THE PARAGRAPH BELOW AND ENSURE YOU PROVIDE CUSTOMERS THE ABILITY TO "OPT OUT" OF THIS ACTIVITY ON YOUR SITE BY USING SHOPIFY'S PRIVACY AND COMPLIANCE APP OR OTHERWISE.]
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
[NOTE TO MERCHANT: IF YOU COLLECT INFORMATION THAT MAY BE DEEMED TO BE SENSITIVE PERSONAL INFORMATION UNDER APPLICABLE PRIVACY LAWS THERE MAY BE ADDITIONAL CONSENTS/DISCLOSURES REQUIRED. INSERT THE PARAGRAPH BELOW IF YOU COLLECT SENSITIVE PERSONAL INFORMATION AND CONSULT WITH EXTERNAL LEGAL COUNSEL TO CONFIRM YOUR RESPONSIBILITIES.]
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
[NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY'S AD SERVICES SUCH AS SHOPIFY AUDIENCES]
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call [TOLL FREE TELEPHONE NUMBER IF YOU HAVE A PHYSICAL RETAIL LOCATION] or email us at support@bearaudio.in or contact us at Dombivli East, 421201 Dombivli MH, India.
[NOTE TO MERCHANT: INSERT THE FOLLOWING IF YOUR SITE IS GOVERNED BY GDPR] For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the [EEA] [and] [the UK] is [INSERT REPRESENTATIVE DETAILS].
Terms Of Service
Terms and Conditions
Welcome to Bear Audio. By accessing our website at www.bearaudio.in, you agree to be bound by these terms and conditions. Please read them carefully before using our site or purchasing our products.
Bear Audio, including its officers, directors, employees, agents, affiliates, subsidiaries, and service providers (collectively referred to as "we," "us," or "our"), reserves the right to revise these terms and conditions at any time. Any such modifications will be effective immediately upon posting. It is your responsibility to review these terms and conditions periodically. If you do not agree with any changes, you should discontinue using the site immediately. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.
Use of Our Site
The content on this site is for informational purposes only and is subject to change without notice. We do not warrant that the content is accurate, complete, or current. Any reliance on the material on this site is at your own risk. We reserve the right to modify, suspend, or discontinue the site or any service provided through the site, with or without notice, and we will not be liable to you or any third party for any modification, suspension, or discontinuation.
Intellectual Property
All content included on this site, such as text, graphics, logos, images, audio clips, and software, is the property of Bear Audio or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, modify, transmit, or otherwise exploit any content on this site for any commercial purpose without our express written consent.
Product Availability
All products are subject to availability and we reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sales promotions. Product descriptions, pricing, and availability are subject to change at any time without notice.
Orders and Payments
Placing an order on our site constitutes an offer to purchase products or services. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email confirming that the product has been dispatched. We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We are not responsible for typographical errors regarding price or any other matter. In the event that a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.
Delivery
We will deliver the products to the delivery address specified by you. Delivery times are estimates only and Bear Audio is not responsible for any delays caused by third parties. Risk of loss and title for the products pass to you upon our delivery to the carrier. It is your responsibility to provide accurate delivery information. We will not be responsible for any delay or failure in delivery resulting from incorrect delivery information provided by you.
Returns, Replacements, and Refunds
In the event that a product is damaged or any issues occur, you must contact us exclusively through email at support@bearaudio.in. Upon receiving your email, we will arrange for the return of the product. The product will undergo inspection by our tech team. If the product is deemed to be defective upon inspection, we will issue a replacement product. The decision to replace the product will be at our sole discretion. Replacement products will be sent to the original delivery address. Refunds are granted at our sole discretion and only under specific circumstances. These circumstances include, but are not limited to, situations where we are out of stock and unable to provide a replacement product, or where there has been some form of technical glitch in the website, due to which you were delivered wrong item, or wrong amount was deducted. Refund requests must be submitted to support@bearaudio.in and will be evaluated on a case-by-case basis. If your refund is approved, it will be processed within a reasonable timeframe, and a credit will automatically be applied to your original method of payment. Refunds are not available for products that have been misused or damaged by the customer. You are responsible for ensuring that the returned product is securely packaged. We are not liable for products damaged or lost in return shipment. You will also be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Non-returnable items include gift cards, downloadable software products, and some health and personal care items. If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bearaudio.in.
Warranty
Bear Audio products come with a limited warranty covering defects in material or workmanship. The warranty period starts from the date of purchase and lasts for the period specified in the product documentation. This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or modifications. To make a warranty claim, you must contact us at support@bearaudio.in and provide proof of purchase. Our tech team will inspect the product and determine whether it is covered by the warranty. If the product is deemed to be defective, we will repair or replace it at our discretion.
Limitation of Liability
In no event shall Bear Audio, nor any of its officers, directors, employees, agents, affiliates, subsidiaries, or service providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way related to the use of this site or the purchase of products from this site, including, but not limited to, loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site or products is to stop using the site and return the products in accordance with these terms and conditions.
Indemnification
You agree to indemnify, defend, and hold harmless Bear Audio, its officers, directors, employees, agents, affiliates, subsidiaries, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your use of the site, your purchase of products, or your violation of these terms and conditions.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in India for the resolution of any disputes arising out of or relating to these terms and conditions or your use of the site.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at support@bearaudio.in.
You can always contact us for any return question at support@bearaudio.in.
Returns, Replacements, and Refunds
In the event that a product is damaged or any issues occur, you must contact us exclusively through email at support@bearaudio.in. Upon receiving your email, we will arrange for the return of the product. The product will undergo inspection by our tech team. If the product is deemed to be defective upon inspection, we will issue a replacement product. Replacement products will be sent to the original delivery address. Refunds are granted under specific circumstances. These circumstances include, but are not limited to, situations where we are out of stock and unable to provide a replacement product, or where there has been some form of technical glitch in the website, due to which you were delivered wrong item, or wrong amount was deducted. Refund requests must be submitted to support@bearaudio.in and will be evaluated on a case-by-case basis. If your refund is approved, it will be processed within a reasonable timeframe, and a credit will automatically be applied to your original method of payment. Refunds are not available for products that have been misused or damaged by the customer. You are responsible for ensuring that the returned product is securely packaged. We are not liable for products damaged or lost in return shipment. You will also be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bearaudio.in.
Last updated: [Date]
This Privacy Policy describes how BearAudio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bearaudio.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. [NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY’S AD SERVICES, SUCH AS SHOPIFY AUDIENCES] [For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
CategoryCategories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
[NOTE TO MERCHANT- INSERT THE FOLLOWING PARAGRAPH AND CHART IF USING SHOPIFY’S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED “SELLING” OR “SHARING” PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR “TARGETED ADVERTISING”]
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category of Personal InformationCategories of RecipientsIdentifiers such as basic contact details and certain order and account informationBusiness and marketing partnersCommercial information such as records of products or services purchased and shopping informationBusiness and marketing partnersInternet or other similar network activity, such as Usage DataBusiness and marketing partners
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
[NOTE TO MERCHANT: PLEASE CONSULT WITH LEGAL COUNSEL IF YOUR SITE IS CHILD FOCUSSED OR DIRECTED, AS MORE SPECIFIC DISCLOSURES MAY BE REQUIRED.]
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
[NOTE TO MERCHANT: IF USING SHOPIFY'S AD SERVICES SUCH AS SHOPIFY AUDIENCES OR ENGAGING IN ANY OTHER ACTIVITY THAT MAY BE CONSIDERED "SELLING" OR "SHARING" PERSONAL INFORMATION OR PROCESSING PERSONAL INFORMATION FOR "TARGETED ADVERTISING", INSERT THE PARAGRAPH BELOW AND ENSURE YOU PROVIDE CUSTOMERS THE ABILITY TO "OPT OUT" OF THIS ACTIVITY ON YOUR SITE BY USING SHOPIFY'S PRIVACY AND COMPLIANCE APP OR OTHERWISE.]
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
[NOTE TO MERCHANT: IF YOU COLLECT INFORMATION THAT MAY BE DEEMED TO BE SENSITIVE PERSONAL INFORMATION UNDER APPLICABLE PRIVACY LAWS THERE MAY BE ADDITIONAL CONSENTS/DISCLOSURES REQUIRED. INSERT THE PARAGRAPH BELOW IF YOU COLLECT SENSITIVE PERSONAL INFORMATION AND CONSULT WITH EXTERNAL LEGAL COUNSEL TO CONFIRM YOUR RESPONSIBILITIES.]
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
[NOTE TO MERCHANT: INSERT THE FOLLOWING SENTENCE IF USING SHOPIFY'S AD SERVICES SUCH AS SHOPIFY AUDIENCES]
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call [TOLL FREE TELEPHONE NUMBER IF YOU HAVE A PHYSICAL RETAIL LOCATION] or email us at support@bearaudio.in or contact us at Dombivli East, 421201 Dombivli MH, India.
[NOTE TO MERCHANT: INSERT THE FOLLOWING IF YOUR SITE IS GOVERNED BY GDPR] For the purpose of applicable data protection laws, we are the data controller of your personal information. Our representative in the [EEA] [and] [the UK] is [INSERT REPRESENTATIVE DETAILS].
Terms and Conditions
Welcome to Bear Audio. By accessing our website at www.bearaudio.in, you agree to be bound by these terms and conditions. Please read them carefully before using our site or purchasing our products.
Bear Audio, including its officers, directors, employees, agents, affiliates, subsidiaries, and service providers (collectively referred to as "we," "us," or "our"), reserves the right to revise these terms and conditions at any time. Any such modifications will be effective immediately upon posting. It is your responsibility to review these terms and conditions periodically. If you do not agree with any changes, you should discontinue using the site immediately. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.
Use of Our Site
The content on this site is for informational purposes only and is subject to change without notice. We do not warrant that the content is accurate, complete, or current. Any reliance on the material on this site is at your own risk. We reserve the right to modify, suspend, or discontinue the site or any service provided through the site, with or without notice, and we will not be liable to you or any third party for any modification, suspension, or discontinuation.
Intellectual Property
All content included on this site, such as text, graphics, logos, images, audio clips, and software, is the property of Bear Audio or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, modify, transmit, or otherwise exploit any content on this site for any commercial purpose without our express written consent.
Product Availability
All products are subject to availability and we reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sales promotions. Product descriptions, pricing, and availability are subject to change at any time without notice.
Orders and Payments
Placing an order on our site constitutes an offer to purchase products or services. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email confirming that the product has been dispatched. We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice. We are not responsible for typographical errors regarding price or any other matter. In the event that a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.
Delivery
We will deliver the products to the delivery address specified by you. Delivery times are estimates only and Bear Audio is not responsible for any delays caused by third parties. Risk of loss and title for the products pass to you upon our delivery to the carrier. It is your responsibility to provide accurate delivery information. We will not be responsible for any delay or failure in delivery resulting from incorrect delivery information provided by you.
Returns, Replacements, and Refunds
In the event that a product is damaged or any issues occur, you must contact us exclusively through email at support@bearaudio.in. Upon receiving your email, we will arrange for the return of the product. The product will undergo inspection by our tech team. If the product is deemed to be defective upon inspection, we will issue a replacement product. The decision to replace the product will be at our sole discretion. Replacement products will be sent to the original delivery address. Refunds are granted at our sole discretion and only under specific circumstances. These circumstances include, but are not limited to, situations where we are out of stock and unable to provide a replacement product, or where there has been some form of technical glitch in the website, due to which you were delivered wrong item, or wrong amount was deducted. Refund requests must be submitted to support@bearaudio.in and will be evaluated on a case-by-case basis. If your refund is approved, it will be processed within a reasonable timeframe, and a credit will automatically be applied to your original method of payment. Refunds are not available for products that have been misused or damaged by the customer. You are responsible for ensuring that the returned product is securely packaged. We are not liable for products damaged or lost in return shipment. You will also be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Non-returnable items include gift cards, downloadable software products, and some health and personal care items. If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bearaudio.in.
Warranty
Bear Audio products come with a limited warranty covering defects in material or workmanship. The warranty period starts from the date of purchase and lasts for the period specified in the product documentation. This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or modifications. To make a warranty claim, you must contact us at support@bearaudio.in and provide proof of purchase. Our tech team will inspect the product and determine whether it is covered by the warranty. If the product is deemed to be defective, we will repair or replace it at our discretion.
Limitation of Liability
In no event shall Bear Audio, nor any of its officers, directors, employees, agents, affiliates, subsidiaries, or service providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way related to the use of this site or the purchase of products from this site, including, but not limited to, loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site or products is to stop using the site and return the products in accordance with these terms and conditions.
Indemnification
You agree to indemnify, defend, and hold harmless Bear Audio, its officers, directors, employees, agents, affiliates, subsidiaries, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your use of the site, your purchase of products, or your violation of these terms and conditions.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in India for the resolution of any disputes arising out of or relating to these terms and conditions or your use of the site.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at support@bearaudio.in.